Estate Agency Complaints Handling
Creating an effective complaints handling system is crucial for maintaining customer satisfaction and trust. All estate agents and letting businesses should have a written complaints policy. This is required as a condition of membership of the redress schemes (ombudsman schemes) to which residential agents must belong and to which some commercial Agents also belong. It may also be a requirement of an agents’ professional bodies such as RICS, NAEA or ARLA.
These Estate Agency Complaints Handling documents for Letting Agencies and Estate Agencies offer a range of documents to help manage the complaints process with complaints policies and corresponding complaints handling procedures. Please click on the links below to download.
Estate Agency Complaints Handling is part of Property . Just £35.00 + VAT provides unlimited downloads from Property for 1 year.