Complaints Handling documents for Letting Agencies and Estate Agencies

Creating an effective complaints handling system is crucial for maintaining customer satisfaction and trust. All estate agents and letting businesses should have a written complaints policy. This is required as a condition of membership of the redress schemes (ombudsman schemes) to which residential agents must belong and to which some commercial Agents also belong. It may also be a requirement of an agents’ professional bodies such as RICS, NAEA or ARLA.

These Estate Agency Complaints Policies and Procedures have been professionally drafted to meet the needs of residential and commercial estate agents, lettings agents and property management agencies. They offer a range of documents to help manage the complaints process with complaints policies and corresponding complaints handling procedures. The policies set out the complaints handling procedure to customers. The procedure document is designed for internal use to guide staff through the handling of a complaint, alongside easy to use template letters which can be used from the first acknowledgment of a complaint through to a complaint decision and also through appeals.

The documents are constructed in Word format, and can be customised to meet your requirements. Please click on the links below to download.

Complaints Handling documents for Letting Agencies and Estate Agencies is part of Property . Just £35.00 + VAT provides unlimited downloads from Property for 1 year.

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All Complaints Handling

Complaints Handling

All Estate Agencies